Every Oasis arrangement is made by hand, to order, on the day. Because flowers and plants are perishable, we can’t accept returns or exchanges once an order has been delivered. This doesn’t affect your statutory rights.
Above all: if anything isn’t right, just pick up the phone. We’re a small, friendly Terenure shop and we’ll always do our very best to sort it out, whatever the issue.
If your flowers arrive damaged, or aren’t what you ordered, we’ll make it right. Get in touch within 24 hours of delivery with your order number and, if you can, a photo, and we’ll arrange a replacement or a refund.
Flowers are seasonal. If a particular stem isn’t available, our florists will substitute flowers of equal or greater value, keeping to the same style and colours. We’ll always make sure the arrangement is every bit as lovely as the one you chose.
You can cancel or change your order free of charge up to 24 hours before the delivery date. After that, your arrangement may already be made, but call us anyway and we’ll see what we can do.
If the recipient isn’t home, we’ll leave the flowers in a safe place or with a neighbour, and let you know. If an address was incorrect or the recipient was unavailable, we can’t offer a refund, but we’ll always try to redeliver where we can.
Approved refunds go back to your original payment method within 5–10 working days.
Oasis Florists, 88 Terenure Road North, Terenure, Dublin D6W VY73
we accept the following payment methods
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